Prescriptions are called in after 5:00 pm - this gives us time to pull your chart and have your physician approve it. It also helps to keep our telephone lines open. We recommend you call before your prescription runs out to avoid any lapse in medication.

What time can I come in for my shot?

Between 9:00 am and noon, and 2:00 pm and 4:00 pm. During these times the doctors are available in the event of an allergic  reaction.

Why didn't you return the voice mail message I left for you?

Many times the telephone number is not given. Be sure to leave the patients full name, date of birth, and the telephone number where you may be reached.

I need a referral for a follow-up appointment with a specialist, why can't it be done right now?

Most insurance company's require a 48 hour notice before giving approval. Although, emergency referrals are an exception.

How do I get my lab results?

We will call or send a card with all the results.  Some insurance companies send labs elsewhere, which takes more time. Please call if you don't hear from us within one (1) week.

What if I need to be seen and my doctor is out?

You should be offered an appointment with another physician or nurse practitioner. Athens Medical Group offers same day appointments.

I'm sick today and I need to be seen.

Call early in the morning - don't wait until late in the day.

I picked a doctor on my insurance forms, why do I have to come in for an appointment to become an established patient?

Most insurance company's require referrals from the patients Primary Care Physician - and the  doctor cannot refer someone they have never seen. It also gives us a record of your general health to compare to should you become ill.